Description:
This article covers how assigning Team Members to loan files works and how the access pulls from Encompass to nCino Mortgage when using the LOS ID as the connection method. Note: Only Admins can create Team Member accounts and set up the needed access.
Steps to resolve:
When a Team Member is granted access via Loan Officer/Branch/Region assignments, they will automatically be given access to any loans under the defined areas or users, there is no additional check for that access grant. However, when a user is granted access to a file based on LOS ID there are additional checks that take place to ensure that the correct user is connected to the loan.
When a user is added to the loan file in Encompass and the file is saved, a list of users associated with the loan will be sent to nCino Mortgage. If a match is found for the LOS ID, the user will be added as a Team Member to the loan in nCino Mortgage. However, at the time of saving the loan file in Encompass, an additional check is performed to check for any old or incorrect Team Members that should be removed from the loan, this check looks for any mis-matches between not only LOS ID, but also the user's email. This second check makes it so that both LOS ID and email must match between nCino Mortgage and Encompass for the user, otherwise the Team Member will be removed as quickly as they are added.
All team members on a file will appear under the 'Members' Tab on the loan page. Only the Primary LOA will be visible to a borrower.
Web:
- Loan access can be assigned using the Loan Access tool in the Team Members account, this will allow Admins to assign access based on Loan Officer, Branch, Region or even Company level.
- Access can also be granted to loans based on a user's LOS ID.
- This LOS ID is set in the account settings of the Team Member user.