Description:
When using OB in nCino Mortgage, the LO is receiving an error message that says they can only view pricing scenario's, they do not have the option to lock the loan.
Steps to resolve:
In OB's configuration there is a rule/logic that makes it so that whoever the first user is that launches the loan in OB is the user the file is now assigned/associated with, this user will be the only one that can lock the loan in the app.
Solution:
Please reach out to OB directly to see who OB has on record as the associated user to the file, and update as needed.