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nCino Mortgage Mobile App Functionality Guide for Loan Officers

Updated

Description:

This comprehensive guide explains the core functionality available in the nCino Mortgage mobile app for loan officers. The mobile app provides access to key features including loan management, task tracking, borrower communication, contact management, and document handling. This article will help you understand how to navigate and use the various features available in the mobile application.

This article was written as of Mobile App Version 26.3.000

 

Steps to Resolve:

Mobile:

Logging Into the Mobile App

  1. Standard login: Open the nCino Mortgage mobile app and enter your email and password credentials.

  2. Forgot password flow:
    • Tap the "Forgot password" button on the login screen
    • Enter your email address
    • Enter the verification code sent to your email
    • You will be successfully logged in without changing your password

    • Optionally, tap "Reset password" to create a new password

  3. Note: Deactivated users cannot log into the mobile app.
HOME TAB
Analytics Widgets
  1. Closings: View loans with closing dates. Tap on any loan to navigate to the loan overview page. Use the search function to find specific loans.
  2. New Applications: View recently created applications. Tap on any application to navigate to the loan overview page. Use the search function to locate specific applications.
  3. Abandoned Applications: View applications that have been inactive. Tap the information icon for an explanation of what qualifies as an abandoned loan. Tap on any application to navigate to the loan overview page.

  4. Prospects: View your prospect contacts. Tap on any prospect to navigate to the contacts page. 

Tasks Widget
  1. Tap on any task in the list to view task details.
  2. Tap "View all" to see a complete list of all tasks.
  3. Use Task settings to filter tasks by status (incomplete/completed).
  4. Mark individual tasks complete or use "Mark all complete" for bulk actions.

  5. Filters automatically refresh when changed and apply to both incomplete and completed task lists. 

     

Loans Widget

  1. Tap on any milestone to filter loans by that milestone status. 

  2. Tap "View all loans" to see your complete loan list.

  3. Changing filters will clear milestone-specific filtering.
Activity Log Widget
  1. View your most recent loan activity.

  2. Tap on any loan to navigate to the loan overview page.

  3. Tap "View all" to see complete activity history filtered to your loans.

Top Partners Widget

  1. Tap on any partner to navigate to their contact page.

  2. Tap "View all partners" to see your complete partner list.

  3. If you have no partners, tapping the empty state will open the share flow to invite partners.
Other Helpful Resources
  1. Calculator: Access the mortgage calculator tool.
  2. Pricing: View pricing information (feature dependent on configuration).
  3. Support articles: Browse available support documentation. Tapping an article opens it in your mobile browser.

  4. Quick links: Access custom quick links configured for your organization. 

Notifications

  1. Tap the notification icon (top right corner) to view notifications. 

  2. The notification count displays on both the notification icon and home icon.

  3. Tap any notification to mark it as read and navigate to the related content (if applicable). 

     

  4. Click on the 3 dot menu on the top right of the app. Then tap "Mark all as read" to clear all notifications at once.

     

"You Are Viewing" Widget

  1. If you have access to view other loan officers' dashboards, use this widget to switch between profiles.

  2. Search by name or email address.

  3. Switching profiles updates the dashboard to show that loan officer's information.

  4. Note: The resources section is hidden when viewing another loan officer's profile.
LOANS TAB
Viewing Applications and Loans

  1. Navigate to the Loans tab to view two tables: Applications and Loans. 

  2. Use the filter icon (top right corner) to filter the current table you're viewing.

  3. Use the search function to search by borrower name across both applications and loans. 

Three-Dot Menu Options
  1. Tap the three-dot menu (top right corner) to access:
    • Send Pre-Qualification letter
    • New loan application
Loan Application Overview Page
  1. Tap any loan application to open the loan application overview page. 
  2. Loan Application(s) button:
    1. Loan Application: View the current in progress application started by either the borrower or the loan officer.
    2. Loan Members: View all members associated with the loan including loan officers, borrowers, team members, and partners. Search by name or tap any member to view their contact page. Use the three-dot menu to add or remove partners.
    3. Services: Access available loan services such as Credit, AUS, Verifications, and Pricing.
    4. Letters: Generate pre-qualification and pre-approval letters.

    5. Activity Log: View the complete history of actions taken on the loan. Search by email or name of the user who performed the action.

       

      • If multi-borrower support is enabled, you'll see a list of all loan applications for that borrower

      • Three-dot menu options: Send reminder, Add borrower pair 

Loan Overview Page
  1. Loan Details: Tap to preview and view detailed loan information.
  2. Loan File: Opens the LO 1003 or borrower 1003 depending on your configuration.
  3. Loan Application PDF(s): View and download the loan application PDF. If multi-borrower support is enabled, select which application to view.
  4. Tasks:
    • View tasks assigned to the borrower
    • Tap "New task" to create document tasks, request documents, or send custom form requests
    • Document tasks: Choose a document type and request it from the borrower. Upload files to complete incomplete tasks. View, reject, delete, or rename borrower-uploaded documents.
    • eSign tasks: For incomplete eSign tasks, remind the borrower through the contacts page. For complete tasks, view the signed document (may require 2FA verification code).
  5. Your Tasks: View tasks assigned to you as the loan officer. Tap any task to view details and access signed documents (may require 2FA verification).
  6. Loan Members: View all members associated with the loan including loan officers, borrowers, team members, and partners. Search by name or tap any member to view their contact page. Use the three-dot menu to add or remove partners.
  7. Services: Access available loan services such as Credit, AUS, Verifications, and Pricing.
  8. Letters: Generate pre-qualification and pre-approval letters.

  9. Activity Log: View the complete history of actions taken on the loan. Search by email or name of the user who performed the action.

LO 1003 Functionality
  1. Create, edit, save, and submit loan applications directly from the mobile app.
  2. Three-dot menu options:
    • Switch to different borrower/co-borrower
    • Message borrower (opens chat)
    • Call borrower (opens phone dialer)
    • Email borrower (opens email client)
    • Access services
    • Generate letters
    • Add notes (one note at a time)

    • View history log

  3. Bottom navigation bar: Use arrow buttons to navigate through the LO 1003 sections. Tap "Save" to save your progress.

     

  4. Request revisions: If a borrower has submitted an application, you can request revisions through the three-dot menu.

CONTACTS TAB
Viewing and Managing Contacts
  1. View contacts organized into tabs: Partners, App Users, and Prospects.
  2. Use the search function to search across all tabs by name or email.
  3. Tap the plus contact icon to open the share flow and invite new contacts.
Partner Contacts

  1. Tap any partner to view their contact page.

  2. Available actions:
    • View "About Me" section (if provided)
    • Call cell, Call office, Text, Email, or visit URL
    • View Quick links and License info
    • Share (opens share flow with partner pre-selected)
    • Save contact to your device

    • Delete contact

App User Contacts

  1. Tap any app user (borrower) to view their contact page.

  2. Available actions:
    • Call cell, Text, Email
    • Send push notification with custom message
    • View loans or View loan applications associated with the borrower
    • View linked Partner information

    • Save contact to your device 

Prospect Contacts

  1. Tap any prospect to view their contact page.

  2. Available actions:
    • Resend invite to the prospect
    • Call cell, Text, Email

    • Save contact to your device

CHAT TAB
Starting a New Chat
  1. Review and accept the disclaimer when first opening the chat tab.

  2. Tap the "New message" icon to start a new conversation.

  3. Search for a borrower or loan team member to add to the chat.

  4. Tap "Start new conversation" to begin chatting.

  5. Note: Existing conversations will open rather than creating duplicates.
Managing Existing Chats

  1. Tap any existing chat to open the conversation. Opening a chat marks it as read.

     

  2. Tap the info icon to access chat settings:
    • View Chat members (tap a member to view their contact page on Android)
    • Mute notifications to stop receiving push notifications for this chat
    • Mark as unread to flag the conversation

    • View disclaimer to review chat terms

Sending Messages and Attachments
  1. Type your message in the text field and tap "Send".
  2. If sending fails due to internet connectivity, tap "Try again" when connection is restored.
  3. Send attachments (if enabled):
    • Add up to 10 attachments per message
    • Review and remove attachments before sending
    • Tap sent attachments to view, zoom, or view in full screen
Chat Notifications
  1. In-app notifications: Receive immediate notifications when messages arrive while using the chat tab.
  2. Push notifications: Receive notifications when the app is closed or you're on a different tab (average 1-2 minute delay).
  3. Android features:
    • Multiple messages from the same chat stack into a single notification
    • Respond directly from the notification center
    • Tap notifications to open the specific chat channel
    • Notifications automatically clear when you view the chat
ACCOUNT TAB
Calculator

  1. Tap "Calculator" to access the mortgage calculator tool. 

Scanner

  1. Tap "Scanner" to scan and send documents.

  2. Scan a document:
    • Tap to open camera
    • Take a photo (automatic scan processing)
    • Add additional scans if needed
    • Tap "Next"
    • Enter document name
    • Choose "Send document to": My inbox, My contacts (select recipient), or Save as draft

    • Tap "Send securely" to complete

  3. Send file: Upload documents from your device's downloads folder and send through the same process.
  4. View Drafts and Sent: Access previously drafted or sent documents.
Learn

  1. Tap "Learn" to access educational resources.

  2. Browse Articles, News, or Glossary. 

Support

  1. Access Technical support via link, phone, or email.

  2. Tap "Knowledge base" to access support articles in your browser.

My Information

  1. View your contact information (not editable).

  2. Pull down to refresh information.

Your Licenses

  1. View all your licensing information (not clickable).

  2. Pull down to refresh license data.

Quick Links

  1. Access custom quick links configured for your organization.

  2. Tap any link to open it.

Settings
  1. Chat: Toggle chat functionality on/off.
  2. Caller ID: Toggle caller ID on/off.
  3. Account Security:
    • Turn passcode on/off (may require configuration)
    • Change password (logs you out after change)
  4. Delete Account: Request account deletion (requires reason).

  5. Log Out: Sign out of the mobile app and return to the login screen.

SHARE FLOW
Sharing to Borrowers
  1. Access the share flow through various entry points (home widgets, three-dot menus, contacts tab).

  2. If you're a team member, select the loan officer to share on behalf of (if applicable).

  3. Select "Borrower" as the share type.

  4. Complete the borrower share form:
    • Enter First name (required)
    • Enter Last name
    • Enter Phone (required for text sharing)
    • Enter Email (required for email sharing)

    • Select a Partner (if co-branding is enabled)

  5. Choose sharing method:
    • Share through email
    • Share through text
    • "Just share the link" (displays URL and QR code)
Sharing to Partners

  1. Access the share flow through the partner widget or contacts tab.

  2. Select "Partner" as the share type.

  3. Complete the partner share form:
    • Enter First name (required)
    • Enter Last name (required)
    • Enter Phone (required for text sharing)

    • Enter Email (required for email sharing)

  4. Set up partner profile (optional):
    • Add profile photo

    • Add quick links

  5. Choose sharing method:
    • Share through email
    • Share through text

 

Solution:

After reviewing this guide, you should have a comprehensive understanding of the nCino Mortgage mobile app functionality available to loan officers. The mobile app provides full access to loan management, task tracking, borrower communication through chat, contact management, document scanning and sharing, and various resources and tools. You can manage your entire loan pipeline from your mobile device, communicate with borrowers and partners, complete tasks, generate letters, and access important loan information on the go. Some features may vary based on your organization's configuration and enabled feature flags. The mobile app is designed to provide flexibility and convenience while maintaining the same level of functionality and security as the web platform.

 

Published: 03/18/2026                                            Last Update: 03/18/2026