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Closing Doc Settings (Encompass Only)

Updated

Description:

The nCino Mortgage system relies on Encompass to designate whether a document will be eSigned or wet signed. However, sometimes clients need a bit more control over how the sign type is set in nCino Mortgage. The purpose of this nCino Mortgage tool is to designate, at a company level, how documents will be signed in a closing package. The eClose Document Settings tool allows the user to set more specific sign types, such as ‘eNote’ & ‘RON’.

Steps to resolve:

To access the eClose Document Settings tool, search ‘Doc settings’ in the company settings search field.

Company Admins can access the Document Settings tool if the feature setting ‘Disclosures Admin Enabled’ is turned on at the company level. This is a setting that is set on the nCino Mortgage side. If you you do not see the tool, please contact support.

Internal Support Setting

Understanding the Sections:

  1. Search Bar: Allows the user to search for doc settings, by document name.
  2. Document Name: Shows the document name that the doc setting was created for. The name here must match the name from encompass exactly. A doc setting is matched to a document by the doc name first.
  3. Doc ID: Document identification number, typically printed on the bottom right of the document. These ID’s are generated from the doc provider (Ellie Mae). This is not required for a doc setting to work.
    - This is an additional check that can be used to match a doc setting to a document.
    - Without a Doc ID, nCino Mortgage will match and apply a doc setting by the document name only. If a Doc ID is entered, then nCino Mortgage system needs to match the document name AND the Doc ID before the doc setting will be applied.
  4. Doc type: Designates the sign type. When a closing doc hits nCino Mortgage, we will try to convert the sign type to whatever is selected here. See ‘How to create a new doc setting’ section for more specifics.
  5. Source:
    - Global: The doc setting exists for all companies in nCino Mortgage. A company doc setting will always override any global doc setting.
    - Company: The doc setting is specific to the company you are viewing.
  6. Separation Strategy: Please reach out to CSM or Relationship Manager for more information on this. (Internal Note: See this article for more information).
  7. Last updated: Timestamp for when this doc setting was last modified.

How to create a doc setting from the Document Settings Tool:

  1. Open the Document Settings tool via Company Settings.
  2. Click ‘+ New’

  3. Complete the form and click Save.
    1. Document name: Required*
    2. Doc ID: Optional
    3. Doc Type: Required*
      • Settlement Agent Exclusive: These closing documents are for the Settlement Agent only. They do not need to be signed, and the borrower will not see them.
      • eSign: A document that will be electronically signed.
        • If ‘eSign’ is selected:
          • The ‘Separation Strategy’ is also required Or select ‘None’ to not use a separation strategy.*
          • The ‘RON eligible’ selection is also required.*
            o Yes: The document will be signed in the RON session with the notary.
            o No: The document will be signed in docusign, without the need of a notary.
      • Wet Sign: A document that will need to be signed with ink and pen. This will need to be printed, signed, and then re-uploaded into the nCino Mortgage portal.
        • If ‘Wet sign’ is selected:
          • The ‘RON eligible’ selection is also required.*
            o Yes: The document will be signed in the RON session with the notary.
            o No: The document will be signed with ink and pen.
          • The ‘Replaceable by eNote’ selection is also required.*
            o Yes: This wet sign doc will be removed from the package, and an eNote will replace it.
            o No: This wet sign doc will remain untouched in the package.
      • Borrower Informational: A view only document for the borrower, that will be grouped with the hybrid eSign documents.
        • If ‘Borrower Informational’ is selected:
          • The ‘Separation Strategy’ is also required Or select ‘None’ to not use a separation strategy.*
          • The ‘Deliver independently’ selection is also required.*
            o Yes: This will create a view only task in the same package, but it will be a separate task from the eSign docs.
            o No: This means the view only doc will be included with the eSign docs, and the borrower will view this doc when signing the eSign docs in docusign.
    4. eVault specific: Optional
      • Internal Note: If either ‘Upload doc to vault’ or ‘Upload closing docs to vault’ is enabled in the nCino settings tool, this document will be uploaded to the vault with the specified doc type.
        • Heloc
        • Other
        • None

How to create a new doc setting from a closing package:

  1. Open the package details page for the closing package.
  2. Scroll down to find the ‘Documents’ section.
    • Find the document you want a doc setting for, and note the doc name.
    • The name here will match exactly what the doc is named in the LOS.
  3. Click the 3-dot menu to the right of the doc on the package details page.
  4. Click ‘View Doc Type History’.
  5. Click ‘Edit Doc Type’
  6. This will bring you into the eClose Doc Settings tool, and will pre-populate some fields from the document that you started with.
    • If a doc setting already existed for this doc, then this will bring you to modify the existing doc setting.
    • If a doc setting did not exist, this will have you create a new doc setting.
  7. Complete the form, and click ‘Save’.
    • This new doc setting will not be applied to the package you started from. We recommend sending a test closing package to ensure the doc setting gets applied correctly.

Additional Internal Resources:

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