Description:
This article addresses a specific PDF processing error that occurs when users attempt to use the Auto Assign button in Encompass with nCino barcodes. The error message "The filter /DCTDecode is not supported" indicates a PDF format compatibility issue that prevents the system from reading and processing barcoded documents.
Steps to resolve:
This is an issue on the Encompass end. This below paragraph is what ICE has provided us on this issue. If there are further questions, you will need to reach out to ICE support as they are working on a fix for this.
"Based on the latest update from our internal team, there are no immediate plans to upgrade the current iTextSharp version. Instead, we are moving toward a hybrid solution that incorporates GdPicture, Aspose, and ABCpdf, with the transition currently planned for the 26.3 release. Our QA and Product Engineering teams are currently conducting thorough testing of this enhancement. If testing proceeds as expected, we plan to roll out the changes to a limited group of customers during the initial phase of deployment. We will continue to provide updates as more information becomes available. Please let us know if you have any questions."
Published: 10/6/2026 Last Update: 10/6/2026