Description:
nCino Mortgage includes a growing suite of AI-powered features, including Closing Doc Intelligence, AUS Smart Tasks, Mortgage Advisor, and others. All of these tools operate under the same enterprise-grade data privacy and security framework.
AI Security Overview:
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No borrower data is used for AI model training.
For all Generative AI features, nCino has confirmed that no customer data is used to train AI models. This applies to all underlying model providers — including Anthropic (Claude) and AWS — and covers all nCino Mortgage AI tools. -
Data stays inside the nCino trust zone.
All AI models are accessed through AWS Bedrock within nCino's own secure, certified infrastructure — not on any provider's public platform. Borrower data never leaves your institution's independent tenant, and AI processing occurs in real-time via secure APIs with no batch transfers to external systems. -
Complete data isolation between institutions.
Your data never commingles with another FI's data. Each institution operates in its own isolated environment. -
No third-party data sharing.
nCino AI tools do not share FI data with external third parties. -
Enterprise-grade compliance certifications.
nCino holds SOC 1, SOC 2 Type II, and ISO certifications. All AI interactions are logged and retained for 7 years per nCino's retention policy, with full audit access available to a client's Admin Team.
Additional resources:
For official documentation, a Company Admin can access the nCino Trust Center (trustcenter.ncino.com), which includes the Cloud Services Platform Security, Privacy and Architecture Whitepaper. Here's how to get access:
- Go to https://trustcenter.ncino.com/
- Select get access
- Enter your work email and click Continue
- Complete the Request Access form — enter an nCino contact email (CSM or AM)
- Click Submit Request — access is typically granted within 40 minutes
- If access is not granted after following the steps above, reach out to TPRM@ncino.com
Published: 04/9/2026 Last Update: 04/9/2026