Description:
This is a feature of Docusign and not something nCino Mortgage controls. Companies can use this on disclosures and one-off documents. If a company uses signing order on a document, this means nCino Mortgage will throw an error if the borrower designated to sign second tries to sign first.
Steps to resolve:
The order of signing is set by enabling the Setting Recipient Order flag when sending an envelope, typically a checkbox found right above entering Recipients. A box next to each Recipient contains a number which can be altered to set the appropriate sequential or concurrent order.
Web:
Solution:
Sequential Signing is controlled in Docusign setup. Please refer to Docusign resources for further help.
Borrowers will encounter an error if trying to sign out of order: