Description:
If you're a Loan Officer experiencing issues with your passcode in the nCino Mortgage app and are unable to log in or reset it from within the app, you'll need to remove and reinstall the app to set up a new passcode. This article walks you through the steps to resolve passcode issues on your device.
Steps to Resolve:
Mobile:
Resetting Your Passcode:
- Uninstall the app from your phone.
- On iOS: Press and hold the app icon until a menu appears, then select "Remove App" or "Delete App."
- On Android: Press and hold the app icon, then drag it to "Uninstall" or select "Uninstall" from the menu options.
- Restart your phone after uninstalling the app.
- Reinstall the app from the Apple App Store (iOS) or Google Play Store (Android).
- Log into the app using your existing account credentials.
- Once logged in, you will be prompted to set up a new passcode for the app.
Important Note: Uninstalling and reinstalling the app is currently the only way to reset or change your passcode. There is no option within the app settings to reset a passcode you've forgotten or are having trouble with. There is also no option to reset the passcode from the web view of your account.
Solution:
By uninstalling the app, restarting your device, and reinstalling the app, you will be able to log in with your existing account credentials and set up a brand new passcode. This process clears the old passcode data stored on your device, allowing the app to prompt you for a new passcode setup the next time you log in. If you continue to experience issues after following these steps, please reach out to support for further assistance.
Published: 10/06/2026 Last Update: 10/06/2026