Description:
If a user reports that they are getting an error, stating that the app is not available in their country or region, they are in a country the app is not supported in.
Please note: only US phone numbers can be used for account creation. International numbers will result in errors with other integrations for 2FA, VOA, ect.
Steps to resolve:
Our product is available for use in selected countries. Outside of these countries to use the product we advise that you download a VPN on your phone or use a VPN from a computer.
Web: List of accepted countries
| Country | Country Code |
| Antigua and Barbuda | AG |
| Argentina | AR |
| Aruba | AW |
| Australia | AU |
| Austria | AT |
| Bahamas | BS |
| Barbados | BB |
| Belgium | BE |
| Belize | BZ |
| Bolivia | BO |
| Brazil | BR |
| Canada | CA |
| Cayman Islands | KY |
| Chile | CL |
| Colombia | CO |
| Costa Rica | CR |
| Dominica | DM |
| Dominican Republic | DO |
| Ecuador | EC |
| France | FR |
| French Guiana | GF |
| Germany | DE |
| Grenada | GD |
| Guadeloupe | GP |
| Guam | GU |
| Guatemala | GT |
| Guyana | GY |
| Haiti | HT |
| Ireland | IE |
| Italy | IT |
| Jamaica | JM |
| Japan | JP |
| Martinique | MQ |
| Mexico | MX |
| New Zealand | NZ |
| Panama | PA |
| Portugal | PT |
| Puerto Rico | PR |
| Saint Barthélemy | BL |
| Saint Lucia | LC |
| Saint Vincent and the Grenadines | VC |
| Spain | ES |
| Switzerland | CH |
| Trinidad and Tobago | TT |
| United Kingdom | GB |
| United States | US |
| Virgin Islands, British | VG |
| Virgin Islands, U.S. | VI |
Solution:
If you are accessing the product outside of these listed countries, you will need to use a VPN for secure access. There are many free VPN products available online.