Description:
The user received an error when attempting to add docs to the eFolder: "cannot add send doc to the efolder. One or more errors occurred"
Steps to resolve:
The backend error states "Unable to read data from the transport connection: The connection was closed", and this can usually be solved by retrying.
Web:
-
The connection was closed on the user in the middle of trying to send out the package, and that the error is probably a rare edge case that can be solved by simply retrying.
-
As it is a connection error for the user, they may need to get a hard line connected to their computer, or maybe there’s something spotty with their Wifi.